Pleasanton Auto Repair

I planned for auto repair in advance. I don't live in Pleasanton but I arranged service with a drop off early in the morning and took time off of work. This was perfect because I could head back to my home after morning servicing before the hideous commute traffic of the area. During the day I was able to teach a youth class and visit some friends in Pleasanton and I was working around the auto shop's stated schedule. I dropped the car off in the morning per their specified drop off timing. I was told that the car would be ready by 1 PM or they would call me. My class went overtime and I wasn't able to make it there until 2 PM. When I arrived I was informed that they had not even begun work on my car because they were just so busy with so many cars. Over scheduling themselves was not a situation they brought up to me during drop off nor should it be my problem. They should schedule what they can manage without putting the onus on the customer to just keep waiting. They informed me that it would be nearly an hour before they could consider getting my car into the schedule and the traffic was already piling up on a Friday. I had to demand my keys back more than once and turn down their offers to drive nearly an hour out of my way each way with a rental on another day when I didn't have the day off to convenience their business hours schedule. I left without my car serviced being informed by them and told that this is not reflective of their performance. It is my one and only experience with them therefore it is reflective of their performance with my business. I will have to take more time off that I don't get to spend with my family to get this done somewhere reliable.

Great service, as always. Made an appointment 2 days ahead for an oil change for my MDX, and everything was executed well and for a fair price. Thx!

Very professional. Fair price. When we brought our van there for maintenance, they even fixed the bumper which was hanging off as a freebie.

I contacted my local Honda dealer to perform my 5K service - an oil change. They wanted $75 for full synthetic! Nope, ain't happening. I called a couple of shops and Precision Auto Repair promptly answered my call. I got a quote for $55, which is much more reasonable. The staff was courteous, mechanics are ASE certified. I peeked into the shop and it was tidy, and organized. Being a former mechanic, this is a reflection of the service they will provide. It's subjective, but I've always found that to be true. A Spotless bathroom, nice waiting area with internet access wrap up the package. We'll see if they will earn my business, becoming my local service center. For now, I'm quite happy!

Great service for over 10 years! I have been using Precision Auto for over 10 years and have received nothing but honest and reliable service. I have all of my scheduled maintenance and repairs done here and have never had a problem of any kind. I would not think of taking my business any where else. Just wish they worked on Infiniti as well.

Love the option of a loaner car. Great service and fair posted pricing.

Best service. Great people. Hassle free! Love Precision Auto Repair!