Called, got in the next day, the day before Thanksgiving for an oil change and general inspection, they've always taken care of my 17 year old RAV4, keeping me up to date and now with their new internet memo let me see images of the two problems they found, at that point I called to let them know to go ahead on the repair, always helpful this shop l, I believe it's why I've had my car so long. Kevin, Peanut and the guys rock!