This is a class act. We live in Morgan Hill and our 2001 Lexus RX300 dropped dead on the 680 in Pleasanton. AAA towed us to Precision and we got a ride back home. The next day kevin called with the bad news, the transmission was blown and we were looking at a $5k bill. Well we were not prepared for this and decided to tow the car home. When we arrived at Precision we were fully expecting to pay their $40 diagnostic fee. This was fair as they did have to spend their time to find out what was wrong. Kevin refused to take our money. I was flabbergasted. Even our local repair shop who we have been going to for 15 years would have insisted on collecting this charge. Bravo to Precision. If you live in the Pleasanton area please bring your car to them as you just do not find this kind of customer service these days.